We deliver to all and any postal address around the globe and in India at a minimal cost. However, courier companies do not deliver to P.O. Box addresses, so we request you provide a full street address with pin code/zip code.

For international shipments, some courier company parcel may be left at the door if someone is not there to receive the package or no one answers the doorbell.

Our courier agents will not be able to provide sign confirmation of delivery made in such cases.

To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.

No deliveries are made on Saturday and Sunday in all international countries with the 5-day work culture.

Due to certain regulatory and operational restrictions, we are unable to offer Cash On Delivery payment methods in Kerala.

In many Islamic countries, Friday is a normal off day. Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Dispatch Confirmation Email

  • For alteration requirements, our professional masters will take measurements on a video call. As we are taking virtual measurements, if any minor alteration is required after receiving the order, you need to do it at your end.
  • Before order dispatch, we are adding product images with all the details in your "My Account" under video shopping orders. After sending the dispatch email, if we do not receive any email confirmation within 24 hours, then we will ship your order from our end.

Calculating Shipping Cost

The shipping cost is not included in each item's price. We have fair and transparent shipping rates.

International shipping and handling rates are based on the size of your order. Shipping rates are based on per Kg of the product. The weight of any product can be found on its detail page.

To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.

Shipments

Also, be aware that all shipments to any Hotels/Colleges/Schools/Hostels are placed at the customer's risk. If the school's warden does not accept your package, or it is refused for any reason, www.duskora.com will under no circumstances issue a refund or credit to the customer's account, nor shall www.duskora.com attempt re-shipment of the same order.

The courier company will try 2 times to deliver the parcel for international shipment. After that, the customer will have to pick up the parcel from the nearest courier office in their area and the charges will be borne by the customer.

Further attempts by courier companies for delivery costs will also be borne by customers as rescheduling charges.

Transit Risk

Duskora is shipping all parcels as fully insured at no extra cost to customers. If the courier company fails to deliver, the customer will not suffer any loss.

In-transit risk is all ours, but Duskora will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer's address by the postal/courier agency.

If a shipment is lost in transit, we wait for 15 working days, and after confirmation from the customer, we will reprocess/reship the order, depending upon product availability.

Tracking Your Order

As soon as the product is dispatched, we will email you regarding the shipment of your order when the product is handed over to the courier.

The email will contain the tracking number and courier company website details along with the expected delivery date.

You can also check the same order on our order status page by logging into your account.

Address Change Requests

Once an order is registered, you can request an address change within 24 hours of placing the order.

You may send your shipping address alteration request to labelduskora@gmail.com and the needful will be done.

Incorrect or Incomplete Address

Some courier companies charge a penalty for incorrect shipping addresses wherein the address and zip code do not match.

The customer will, without exception, bear the cost of any such penalties and/or fees and not www.duskora.com.

Please make sure your shipping address is correct.

All products are first polythene packed and taped with the Duskora tag, then delivered to the courier service person.

For each product, we have mentioned the time to ship along with the product description. These are indicative and approximate values only, and products can be shipped earlier or later on a case-to-case basis depending on availability and other factors.

It is advisable to email us with the product codes to get a more accurate shipping estimate.

In some cases, if a customer has selected products from different shipping day categories, the overall dispatch date will be applicable as per the higher shipping days of their selected products.

What If Any Delays?

If for any reason there is going to be a delay in shipping because an item is out of stock or there is an unusual delay in filling an order, we will notify you by email.

No compensation will be given for such delays.

Any dates for delivery are approximate only, and we are not liable for any delay in delivering your order or any part of it.

We may choose to deliver your order in separate parts.

In some cases, we may offer to give you a Credit Note for the unfulfilled part of the order.

Due to natural calamities like snowfall, floods, earthquakes, tsunami, etc., we may not be able to deliver products on time.

VAT & Customs Duties

VAT, custom taxes, and import duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer.

VAT, custom taxes, and import duties are not included in our ordering process but may be charged to you by the respective country government.

International customers are responsible for any customs or duty fees levied by their country.

We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

These charges are entirely your responsibility.

The courier company may also charge additional service charges over and above customs duty on a case-to-case basis.

RBI Guideline

To follow RBI guidelines, shipments for orders paid internationally will be delivered outside of India as part of the export process.

If you want delivery within India, please make sure to pay from India via Credit/Debit Card, Bank Transfer, Google Pay, or cash at store.